FREQUENTLY ASKED QUESTIONS

Q: What time are you open?
A: Please visit our calendar


Q: What does it cost?
A: Please visit our pricing page


Q: Do you accept credit cards?
A: Yes. We accept Visa, Mastercard & Discover cards.


Q: Is it really scary?
A: Yes. It is really scary!


Q: Is it the same as last year?
A: Black Orchard is a brand new haunted house for 2017.


Q: Is the story of Black Orchard real?
A: The story of Silas Black and his family is based on actual occurrences.


Q: How long is the wait in line?
A: It depends on the day and time that you visit the attraction. Lines are generally shorter during the first 2 weekends and Fridays are always less busy than Saturdays. We also recommend coming earlier in the evening. Peak hours tend to be after 10PM.


Q: How big are the groups?
A: At Black Orchard we try to make the experience as intimate as possible to provide you with a high quality experience. Most groups will range from 2-8 people. However, on busier nights it is possible that the group sizes will be larger.


Q: Are you open if it rains?
A: Yes. Black Orchard Haunted House is an indoor attraction. However, we do have outdoor queue lines so it is wise to dress accordingly.


Q: What should I wear to Black Orchard?
A:We recommend that you pay attention to the weather and dress accordingly. We do not recommend wearing heels or open-toed shoes. You will be walking on loose gravel and in the grass, so it is important to wear the appropriate shoes.


Q: Are there discounts for children?
A: No. All tickets are the same price.


Q: Are there group discounts?
A: Yes. Groups of 20 or more qualify for group discounts. You can contact us through the Contact Us page. and we will be happy to assist you.


Q: Do I get my money back if I get too scared and cannot make it through the entire attraction?
A: No. Like all events and attractions, we do not give refunds. If we have scared you this severely, then we have done our job.


Q: How long does it take to get through Black Orchard?
A: This is a tough question to answer because everyone goes through the attraction at their own pace. Some run through the attraction, while others walk through slowly. It really depends on how you react to the fear and the rate that you go through the attraction.


Q: Is Black Orchard handicapped accessible?
A: Unfortunately, Black Orchard is not handicapped accessible. However, we can arrange other accommodations if you are in need of accessibility.


Q: Do you have strobe lights?
A: Yes. You should expect a variety of special effects lighting as you explore the Black Orchard. The attraction is not recommended for people that have Epilepsy. We also don't recommend people with asthma, heart issues and/or pregnant women. You can always ask your physician to see if it is safe for you to visit a haunted house, but your safety is our number one concern.


Q: Do you have fog machines?
A: Yes. You will experience a number of fog effects. Some may even have unique smells to enhance your experience! It is not recommended for people with asthma, heart issues and/or pregnant women. You can always ask your physician to see if it is safe for you to visit a haunted house, but your safety is our number one concern.


Q: Is there security?
A: Yes. We employ off-duty police officers to maintain security at the attraction.


Q: Can we take photos or video inside the haunted attraction?
A: No. Photography and video is strictly prohibited unless given written authorization from the owners of Black Orchard.


Q: Will the characters we encounter inside Black Orchard touch us?
A: No. The characters will not touch you. Please be respectful and do not touch them. Incidental or unintentional contact may occur.


Q: Can I bring a purse or bag into the attraction?
A: It is not recommended that a purse or bag be taken into the attraction.


Q: Are there REAL live animals in the attraction?
A: There isn't anything living in Black Orchard haunted house.


Q: I want to work at your haunted house, how do I apply?

A: Click on "Jobs" at the top of the page.


Q: I would like to do a story on your haunted house, who should I contact?
A: Please reach us on our Contact Us page.


WHO SHOULD/SHOULDN'T ATTEND BLACK ORCHARD

Q: Is there an age limit for Black Orchard?
A: No. However, due to the graphic nature, it is not recommended for small children, toddlers or babies. We have had young children go through and have a great time. We have also had adults who go through that are in tears! You're the parent- you be the judge. A good rule of thumb is: if you wouldn't bring your child to a PG-13 rated movie, it's probably not a good idea to bring them to a haunted house. It is also recommended that the child be able to walk through the haunted attraction on their own. If they can't walk themselves, it's probably not a good idea to bring them to a haunted house. Do remember that regardless of age, the ticket price remains the same.


Q: Can pregnant women go through a haunted house?
A: We do not recommend pregnant women to go through the haunted house. We suggest consulting your OBGYN and/or Physician to discuss the situation with them.


Q: If I have asthma can I go through the haunted house?
A: We do not recommend people with asthma go through the haunted house. We suggest consulting your Physician to discuss the situation with them since we have numerous fog machines throughout the haunted house. If your doctor thinks you’ll be fine, we definitely recommend bringing your inhaler or another device that may help you breathe better.


Q: If I have a heart condition can I go through the haunted house?
A: We do not recommend people with a heart condition go through the haunted house. We suggest consulting your Cardiologist to discuss the situation with them since this attraction is designed to get the blood pumping.


Q: If I have epilepsy can I go through the haunted house?
A: We do not recommend people with epilepsy go through the haunted house because we have numerous strobe lights and lighting effects. We suggest consulting your Physician to discuss the situation with them.


Q: Can I bring my pet to the haunted house?
A: While we are pet lovers and owners ourselves, we would recommend leaving your furry friends at home. It is far too scary to bring your pet.


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